General FAQs

Funeral Cover

You must:

  • Be a SmartCard Holder
  • Be below the age of 70
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On the day when the claim is handed in the beneficiary must provide his/her banking details, if they don’t have a bank account, they will be advised to open up a SmartCard because the money have to be paid into an account and not paid out cash.

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The customer should go to the Post Office and inform the Post Office about the death and provide the necessary documents. Such as :

  • Death certificate,
  • ID of deceased,
  • ID of executor,
  • Letter of the Master of the High court, appointing the executor and
  • Insurance document copy
  • Application form for claim should than be completed at the nearest NamPost Office
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No, only the owner of the SmartCard can be covered on the SmartCard.

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No, as long as you opened the cover before the age of 70, even if you turn 70, you will still be covered.

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No, the only current cover is N$4000.00 (effective from 1 December 2012), at a monthly cost of N$9.99.

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No, you must complete a funeral cover application form.

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No, not required

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SmartCard

Yes, the third party payments function is available and active at the moment on all POS-devices at NamPost and Retail Merchants. A client can pay any account via this option, as long as the client has the account number and banking details of the third party.(Telecom, city of Windhoek, Edgars, etc.)

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Yes, you can buy with the SmartCard at all the 151 registered merchants throughout Namibia.

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Yes, but only if the particular merchant allows it. Most merchants only allows customers to pay with the SmartCard but not necessarily to withdraw cash.

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No you cannot do internet banking on the SmartCard account.

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No, currently it cannot be done other than a manual transfer which is possible.

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Yes, the sender must pay the money in the following bank account:

  • NamPost Savings Bank
  • Standard Bank, Main Branch, Windhoek
  • Account no: 0241733979
  • Branch code: 082372
  • SWIFTCode: SBNMNANX

The SmartCard number or  Investment number of the customer should be given as reference. Once the money appears on our Standard Bank Statement the money is transferred to clients account. This process takes approximately 5 working days.

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STEP 1 -  INSERT THE SMARTCARD

STEP 2 - MAIN MENU

STEP 3 - NUMBER 6 (3rd Party Payments)

STEP 4 - NUMBER 3 (Once off payment)

STEP 5 - NUMBER 1 (Cheque Account)

  • Choose type of account
  • Enter Branch Code of Bank
  •  Enter the Account number of the beneficiary.
  • Enter the reference number of the paying customer, i.e Full Name, ID number, or their Smartcard number or account number with the beneficiary customer e.g. Municipal reference number.

NB NOTE!! For STEP 5 you have a choice e.g. Cheque Account, transmission account etc. The money will only be available the next day.

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Yes it can be done.

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The client opens a SmartCard with a minimum deposit of N$50-00.

He/she takes the SmartCard number to his/her employer.

The employer pays a cheque or does an internet payment into the NamPost Savings Bank Account at Standard Bank:

NamPost Savings Bank

Standard Bank, Main Branch, Windhoek

Account no: 0241733979

Branch code: 082372

If it is only one client the Unique SmartCard Number (USN) must be provided as reference on the deposit slip. (USN can be found at the back of the SmartCard).

If it is more than one client, the company name should be provided s reference. The employer sends us an excel sheet indicating the following:

  • Full Names of the employees
  • USN numbers of the SmartCard
  • Amounts to be paid
  • The date the  payment should be done

This information must be forwarded to NamPost Savings Bank Windhoek by e-mail or fax at least 2 working days prior to payment date.

Contact Person:

Mrs. Christelle Louw

Supervisor Salaries NSB

Tel: 061 – 201 3202

Fax: 061 – 238565 or O88645852

E-mail: christellelo@nampost.com.na

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Yes it can.

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Social Cash Grant

  1. First three days for pensioners' grants.
  2. Next three days, child and disability grants. 
  3. Last two days, for basic income grants.

Once the normal post office payment program is completed, beneficiaries who missed their payment slots at either the mobile team or the post office will be allowed to withdraw funds at any of our 147 points of presence.


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The Mobile payment teams will follow a schedule similar to the one currently being used. This program will be communicated on radio stations and digital platforms.

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NamPost is currently in discussions with the Ministry, and once this is finalised, the date for the payment program will be communicated on various communication platforms.

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Throughout the transition, beneficiaries will receive notifications and updates via local radio stations, community notice boards, and SMS notifications, so it is important to keep contact details current.

NamPost will also utilise a toll-free helpline that will be shared so that recipients can call for more information at no cost.

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There are no costs for beneficiaries, since the Ministry covers all related costs.  Cash Grant beneficiaries will also be able to make up to 3 partial withdrawals, covered by the Ministry.

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Cash Social Grant beneficiaries living within a 5km radius of a post office branch can make a full or partial withdrawal of their grant from their closest post office during the payment program.

All beneficiaries living further than 5 km from a Post Office will be able to access their grants from a mobile team operating in their area.

Beneficiaries must present their current grant card, or a new grant card to be issued by NamPost in due course.

Customers who missed their payment slots will be able to visit any of our 147 points of presence to do a full or partial withdrawal for their grants.

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Support for bedridden recipients will be coordinated through their local councillor’s office. Recipients are encouraged to be in touch with their local councillor's office. Alternatively, caretakers or family members can contact NamPost through its toll-free help line.

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Cash Social Grant beneficiaries must re-register at any of the 147 points of presence, including 11 to be openned in October 2025, nationwide or with mobile teams if located more than 5 km away, presenting their ID or Passport and current grant card.

These arrangements apply to Cash Social Grant recipients ONLY.  All other pension payments going to commercial banks or NamPost Smartcards will not be affected, and NO re-registration is required for these pensioners.

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