Frequently Asked Questions

Question
What are the requirements to open a funeral cover You must: Be a SmartCard Holder Be below the age of 70 Was this question helpful? Yes No
Do I need to undergo a medical test? No, not required Was this question helpful? Yes No
Will I be automatically covered when I open the SmartCard? No, you must complete a funeral cover application form. Was this question helpful? Yes No
Can I pay double the premium and get covered for N$5000.00? No, the only current cover is N$4000.00 (effective from 1 December 2012), at a monthly cost of N$9.99. Was this question helpful? Yes No
What will happen if I opened the funeral cover before I was 70 years, and I turn 70, will it be cancelled? No, as long as you opened the cover before the age of 70, even if you turn 70, you will still be covered. Was this question helpful? Yes No
Can I also open funeral cover for my children or someone else on my SmartCard? No, only the owner of the SmartCard can be covered on the SmartCard. Was this question helpful? Yes No
How do I claim? The customer should go to the Post Office and inform the Post Office about the death and provide the necessary documents. Such as : Death certificate, ID of deceased, ID of executor, Letter of the Master of the High court, appointing the executor and Insurance document copy Application form for claim should than be completed at the nearest NamPost Office Was this question helpful? Yes No
If a client does not provide the beneficiary banking details, how will the claim be paid? On the day when the claim is handed in the beneficiary must provide his/her banking details, if they don’t have a bank account, they will be advised to open up a SmartCard because the money have to be paid into an account and not paid out cash. Was this question helpful? Yes No
Can my salary be paid into the SmartCard? Yes it can. Was this question helpful? Yes No
How can my salary be paid to my SmartCard? The client opens a SmartCard with a minimum deposit of N$50-00. He/she takes the SmartCard number to his/her employer. The employer pays a cheque or does an internet payment into the NamPost Savings Bank Account at Standard Bank: NamPost Savings Bank Standard Bank, Main Branch, Windhoek Account no: 0241733979 Branch code: 082372 If it is only one client the Unique SmartCard Number (USN) must be provided as reference on the deposit slip. (USN can be found at the back of the SmartCard). If it is more than one client, the company name should be provided s reference. The employer sends us an excel sheet indicating the following: Full Names of the employees USN numbers of the SmartCard Amounts to be paid The date the payment should be done This information must be forwarded to NamPost Savings Bank Windhoek by e-mail or fax at least 2 working days prior to payment date. Contact Person: Mrs. Christelle Louw Supervisor Salaries NSB Tel: 061 – 201 3202 Fax: 061 – 238565 or O88645852 E-mail: christellelo@nampost.com.na Was this question helpful? Yes No
Can I transfer money from my SmartCard to other banks? Yes it can be done. Was this question helpful? Yes No
What process do I follow to transfer to another commercial bank? STEP 1 - INSERT THE SMARTCARD STEP 2 - MAIN MENU STEP 3 - NUMBER 6 (3rd Party Payments) STEP 4 - NUMBER 3 (Once off payment) STEP 5 - NUMBER 1 (Cheque Account) Choose type of account Enter Branch Code of Bank Enter the Account number of the beneficiary. Enter the reference number of the paying customer, i.e Full Name, ID number, or their Smartcard number or account number with the beneficiary customer e.g. Municipal reference number. NB NOTE!! For STEP 5 you have a choice e.g. Cheque Account, transmission account etc. The money will only be available the next day. Was this question helpful? Yes No
Can someone overseas send money to my SmartCard or Investment account? Yes, the sender must pay the money in the following bank account: NamPost Savings Bank Standard Bank, Main Branch, Windhoek Account no: 0241733979 Branch code: 082372 SWIFTCode: SBNMNANX The SmartCard number or Investment number of the customer should be given as reference. Once the money appears on our Standard Bank Statement the money is transferred to clients account. This process takes approximately 5 working days. Was this question helpful? Yes No
Can we do third party payment on the SmartCard? Yes, the third party payments function is available and active at the moment on all POS-devices at NamPost and Retail Merchants. A client can pay any account via this option, as long as the client has the account number and banking details of the third party.(Telecom, city of Windhoek, Edgars, etc.) Was this question helpful? Yes No
Can I register a debit order from my SmartCard to my investment? No, currently it cannot be done other than a manual transfer which is possible. Was this question helpful? Yes No
Can I do internet banking using the SmartCard? No you cannot do internet banking on the SmartCard account. Was this question helpful? Yes No
Can I use my SmartCard to withdraw at merchants? Yes, but only if the particular merchant allows it. Most merchants only allows customers to pay with the SmartCard but not necessarily to withdraw cash. Was this question helpful? Yes No
Can I pay with my SmartCard at shops/merchants? Yes, you can buy with the SmartCard at all the 151 registered merchants throughout Namibia. Was this question helpful? Yes No

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