About NamPost Courier

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About NamPost Courier

NamPost Courier is one of Namibia’s leading logistics companies. We focus mainly on door to door domestic and international express freight. Our strong national footprint allows us to offer a domestic service, covering over 60 overnight destinations, delivering freight of different shapes and sizes. The team introduced the EasyPack and EasyBox prepaid products making sending and receiving documents and parcels much more affordable, secure and accessible. Our prepaid products offer unified and customised pricing across the network and has become popular among local e-commerce and informal traders. 

Courier covers over 220 international destinations thanks to our strategic agreements with international sister companies. This allows us to offer competitive rates without compromising service delivery. Our team is determined to work hard in ensuring we offer the best customer service, whilst keeping abreast of innovation through investing in advanced technology which makes parcel tracking possible. 

Express Overnight Courier Service

Collection and delivery of freight forms part of our daily overnight service. Collection and delivery points are serviced through our standard route schedule with over 60 overnight destinations. Most shipments can thus reach destinations within 24 hours from the date of dispatch. 

Katima Mulilo is supplied over a second day delivery schedule, mainly due to the long distance from Windhoek.  To maintain cold chain, freight destined for Katima Mulilo is stored under ideal temperatures in Rundu and Katima Mulilo before delivery. 

Standard Delivery of Documents within Windhoek

Provision of a dedicated vehicle for transportation urgent and important documents to destinations in Windhoek. Service to be provided once a day with documents collected from The Access Bank Namibia offices and delivered to specific destinations within and around the country. Equally, documents to be collected from various locations and delivered back to The Access Bank Namibia’s offices. 

Same-day Deliveries - Non-standard Delivery of Documents within Windhoek

Collection and delivery of urgent and essential freight for same day delivery above the standard daily collection, including the return of such deliveries in Windhoek is on offer. Turnaround times for same-day delivery will be determined by distance, weight and location of end destination. 

International Express Courier Service

When required NamPost Courier will collect and deliver regional and international shipments to and from regional and international destinations globally. NamPost is therefore able to collect and deliver freight to various destinations across the world on behalf of the Access Bank Namibia. Rates for international shipments are available upon request due to fluctuations on international tariffs. 

Containerised Freight

NamPost Mail and Logistics facilitates international container freight services to and from most international and regional major ports across the globe. Our 20’ (feet) and 40’ (feet) containers can be classified as General Cargo, Less-than-Container Loads (LCL) or Full Container Loads (FCL). All incoming containers are delivered at the Port of Walvis Bay, customs cleared when required and transported by road to end destination. 

Airfreight Cargo and Chartered Flights

NamPost courier facilitates and thus provide airfreight and chartered flights regionally and globally. Such services are offered through our strategic alliances with different airlines. Charges for airfreight cargo and chartered flights are subject to flight charges, weight and surcharges. 

Abnormal and Containerised Freight

Realizing that this is a specialized service, requiring abnormal and heavy-duty lifting equipment, NamPost ventured into strategic partnerships with local heavy duty and abnormal freight transporters. NamPost can thus offer this service when required. 

Temperature Controlled Transportation

Two dedicated cold chain Hino 300 trucks have recently been acquired in the form of a donation from UPU Post4Health. These trucks are fully refrigerated and are thus ideal for transportation of all frozen goods ranging from meat, fish, fruit, and vegetables. These specialised cold chain trucks enable NamPost to transport cold chain products over extended and long distances at temperatures below -20 degrees. 

Apart from the specialised cold chain trucks, all our line-haul trucks have insulated bodies. Hence, all vaccines and special products can be transported under temperatures not exceeding 25 Centigrade. Furthermore, specialist items that require transportation between 2 Centigrade and 8 Centigrade, will be delivered safely, when packed according to the required standards in a cool box.  Courier through its Same-day Express Delivery service is also able to deliver temperature controlled and essential products on the day of dispatch. Speed of delivery will be determined by distance and location of end destination. 

Freight Security

All our line-haul vehicles have insulated bodies offering high standard of security and safety during transport. Where necessary, each consignment is palletized and wrapped to ensure secure delivery at end destination. Each consignment collected is placed on a unique waybill number that also serves as the customers tracking number. A hand-to-hand standard operating procedure is followed, which is checked by a supervisor from collection to end delivery. 

All vehicles will be sealed upon loading and resealed after offloading. Seal numbers are recorded and checked by supervisors. There are two drivers on every long-haul vehicle to combat driver fatigue and the risk of accidents. All vehicles are under constant surveillance. A 24-hour control room monitors vehicle speed, driving routes and number of stops. Vehicles are fitted with reflective strips and reflective signage to increase visibility when traveling at night. Our control room is in constant contact with all vehicles via a built-in vehicle communications system. Meanwhile, each truck is equipped with CCTV cameras offering additional cargo security and monitoring. Parcels are sorted and packed in secure warehouses at various Post Offices before loading for dispatch. 

Handling of Highly Sensitive, Delicate and Valuable Consignments

NamPost Courier adopted the hand-to-hand handling of goods policy. Therefore, all sensitive and valuable consignments are regarded as valuable shipments and is listed on a separate manifest. Such manifest is signed-off by each individual during the hand over process until the shipment has been delivered to the recipient. 

Quality Control

At NamPost, each mail item and parcel are regarded as a valuable item. NamPost Courier’s quality control team is led by its Head: Mail & Logistics, who is in constant contact with our fleet control office. The quality control team is tasked with speedily attending to any unforeseen incident that may delay or influence successful delivery of our freight. In the event of a delay, our customer service centre is contacted to notify all affected customers immediately, with frequent follow-ups on the expected delivery time. In addition, as soon as the delivery is secured, a Proof of Delivery (POD) is forward to the customer to ensure peace of mind. To find out what customers think about our service, we conduct a biannual national customer satisfaction survey, from where lessons are learned, and best practices shared to improve our service levels as required. We work towards ensuring that every member of our staff shares in the responsibility of quality control.

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Contact Details for Courier

Tel: +264 800 444 444

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